Telkom CEO Predicts Years of Data Growth Ahead

What happened

Telkom’s CEO, Serame Taukobong, recently shared an optimistic outlook on the company’s data services, predicting at least four to five more years of strong growth driven primarily by demand for data. This growth is expected to extend beyond just mobile data to include fixed-line and fibre services as internet usage continues to rise across South Africa.

The company sees data as a key area of expansion and investment, reflecting broader trends within the country’s telecom sector where consumers and businesses alike are increasingly reliant on digital connectivity. Telkom aims to capitalise on this trend by enhancing its network infrastructure and service offerings.

Why it matters

Data connectivity is vital for South Africa’s economic development, affecting everything from education and healthcare to entrepreneurship and e-commerce. The forecasted growth in data usage signals that more South Africans are gaining access to the internet, which can help bridge the digital divide.

For a long time, affordable and reliable data access was a challenge. However, as telecom companies like Telkom invest in improving their networks and rolling out more fibre connections, many people in urban and rural areas can expect better service quality and speeds. This makes it easier for individuals to work from home, students to learn online, and small businesses to reach new customers digitally.

What this means for South Africans

For ordinary South Africans, this growth in data availability means improved access to online services at more competitive prices. Mobile data is particularly important because many South Africans rely on smartphones as their main way to access the internet.

As data usage grows, we can expect more affordable data bundles and expanded coverage, especially with Telkom’s focus on both mobile and fixed broadband. This can make a difference for those who currently pay high prices for limited data or live in areas where internet options are scarce.

On the employment front, better connectivity creates opportunities for remote work and digital jobs, which are increasingly important in a post-pandemic world where flexible work arrangements have gained popularity.

Impact on consumers, jobs and small businesses

Small business owners, especially those in informal or home-based sectors, stand to gain from improved internet access. More reliable data means better online marketing, easier customer communication via social media or WhatsApp, and access to online payment solutions.

The digital economy can open doors for entrepreneurs to grow their businesses beyond local communities and potentially export goods or services online. For consumers, this may translate into more affordable products, access to essential online government services, and greater convenience.

Regarding jobs, telecom sector growth often leads to hiring in technical roles—like network engineers and customer service agents—as well as in digital platforms and support services. Remote work can also expand opportunities to people in smaller towns or rural areas where traditional job options are limited.

Risks and limitations

While Telkom’s outlook is positive, challenges remain. South Africa’s infrastructure gaps, such as electricity supply inconsistencies and limited network coverage in remote areas, could slow progress.

Affordability is another concern. Although data costs have decreased in recent years thanks to industry competition and regulatory efforts by ICASA, they remain relatively high for many South Africans. Without continued pressure to lower prices, some consumers may still find it difficult to benefit fully from improved connectivity.

Finally, digital literacy is crucial. As more services move online, individuals who lack basic digital skills risk being left behind. Complementary efforts by government and private sector to improve digital education will be necessary to ensure everyone can take advantage of growing data access.

In summary, Telkom’s forecast of continued data growth presents a positive opportunity for South African society, consumers, small businesses, and the economy as a whole. By focusing on network expansion and affordable access, Telkom can play a key role in supporting the country’s digital future.

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