Finance · South Africa
Woolworths Tests Self-Service Tills but Protects Jobs
Moneyweb · 2026/02/19
Summary
Woolworths has announced that their trial of self-service tills will not lead to any job losses. Instead, employees affected by the new technology will be moved to other roles within the company. This move aims to improve the shopping experience for customers through quicker checkout options while maintaining employment for staff. Woolworths is focusing on balancing innovation with worker security, reassuring both workers and customers alike. The company emphasizes that automation will be used as a tool to support staff rather than replace them. This approach reflects a growing trend in retail to combine technology with human service to benefit consumers and employees.
OnABudget takeaway: Woolworths’ shift to self-service tills means quicker shopping without risking worker jobs, which helps maintain good service levels and job security for employees you might interact with.