Senior Specialist CX and UX Designer

Applicants must have the following requirements: Must have an Honours or Master’s Degree in UX Design, HCI, Computer Science, or Public Administration. Must have 8+ years of experience in UX/UI or CX designs, with at least 3–4 years ideally at an operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries. Must have experience in designing end-to-end business process solutions, integrating CX and UX design principles to ensure solutions are intuitive, user-friendly, and aligned with customer needs. Must have experience in leading large, complex and multi-facet design projects. Must have experience overseeing and mentoring cross-functional teams of technical specialists, ensuring alignment between business objectives, technical feasibility, and user experience. Must have solid experience in establishing a process governance framework Must have solid experience in dealing with and interacting with executive leadership within an organisation. Must have proven extensive business process management experience Must have knowledge of a situation or problem by breaking it into smaller pieces/tracing the implications of the situation in a step-by-step way. Must have knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS. If you don't hear back from us within two weeks, please consider your application unsuccessful.